Pet Friendly Mall
11th October 2023
East Gate Mall is the first shopping center in our country to allow pets.
From now on, you can visit the shopping center with your pets.
1. Pets: Pets up to 15 kg are allowed.
2. Leash: All pets must be on a leash at all times. Retractable leashes should be kept short to avoid
tangling with another pet, children or visitors.
3. Food and water: if they need water or food, please go to pet shop 5Centar located on the north side of the mall on level -1
4. Escalator/travelator/elevators: If using an escalator, travelator or elevator, pets must be carried in a hand or carrier. This policy is for the safety of pets in the mall.
5. Behavior: Aggressive or excessively vocal pets may be asked to leave the mall.
6. Pets in Food Areas: Pets are not allowed in food court areas, restaurants or any store where food is
sold in accordance with legal regulations.
7. Liability: Pet owners are responsible for any damage or injury caused by their pets. If your pet
defecates in the mall, please contact the hygiene staff immediately.
8. Emergencies: In the event of a fire alarm and evacuation emergency, follow the instructions of mall
staff to evacuate with your pet.
9. Limited number of pets: Visitors are allowed to enter the mall with a maximum of two pets per
10. Pet Carriers: Smaller pets can be carried in a pet carrier for their safety.
11. Pets Unattended: Pets should not be left unattended. If an unattended pet is found, mall security
will be notified.
12. For visitors: To interact with pets, first verbally ask the pet’s owner for permission. This rule is for
the safety of visitors and children in the mall.